Frequently asked questions
Frequently asked questions
-
问 Is the baby monitor complicated?
答 The product is user friendly, equipped with detailed product manuals and tutorial videos, so you can quickly learn how to use the product. If you have any questions during the operation, please contact customer service and someone will guide you.
-
问 What if the addition fails during the network configuration?
答 Please make sure that the mobile phone and device are connected to a router in the 2.4GHZ frequency band. Do not set the router to WEP security mode. Secondly, please confirm that the WIFI password is entered correctly.
-
问 What if the addition fails after scanning the code again?
答 If the addition fails, it is recommended that you restart the device or power off the device, and try to add it again after a few seconds.
-
问 What to do when the device cannot be previewed and displayed normally?
答 You can check whether the network signal is too weak and place the camera closer to the router. If it still doesn't work, you can reset the device and add it again.
-
问 Can the mobile phone APP connect to multiple devices?
答 Yes, the APP supports the use of multiple devices together.
-
问 How to share the device with family and friends?
答 Before sharing the device with friends, please make sure that the friend has registered an APP account in the same country and accepted the friend request in the APP message. The device can only be shared after adding the other party as a friend.
-
问 What if the device cannot recognize the SD card?
答 It is recommended to plug and unplug the SD card after powering off. Check whether the SD card can be used normally. If the network on the mobile phone or the device is unstable, the APP will also not recognize the SD card.
-
问 Can the machine be used normally under abnormal network conditions?
答 Some functions can be used normally, such as baby crying detection. To ensure that you do not miss important information about your baby, please keep the caregiver and mobile phone network normal for a long time.
-
问 Will the caregiver leak baby information?
答 Videos and photos will not be uploaded to the cloud, but only stored in the local SD card, so there is no need to worry about leaking baby privacy.
-
问 Does the caregiver have night vision function?
答 The caregiver supports infrared night vision function and will automatically switch to infrared night vision mode at night.
-
问 Will the care camera affect the baby's eyesight?
答 This product uses non-infrared high-definition night vision. There is no red flash at night, which will not attract the baby's attention, so parents don't have to worry.
-
问 : Are the heart rate, breathing, and sleep recording data accurate?
答 The test data will be accurate only when the baby is in a resting state. When the baby is crying, crawling, or moving, the monitoring data will be slightly biased. Please refer to the test data of the baby in a resting state.
-
问 What type of network connection does the caregiver support?
答 The caregiver supports 2.4GHz and 5GHz network connections, and make sure that this product is installed within the coverage of the WIFI signal and placed in the best position for the WIFI.
Top
New Generation Health Guardian
Guide
Headquarters: Room 311, Zhongxing Business Port, No. 12-2 Zhongxing
Road, Matang Community, Bantian Street, Longgang District, Shenzhen
Tel: 0755-84863969
Email: hello@turingcare.com
Website: www.turingcare.com
Wechat customer service
© Turing Care
